I'm on Windows 10 and the free Adobe Reader DC won't install. The True Key pack has already been installed but the reader refuses to be installed! I've tried downloading the installer many times and I always get 'Adobe Acrobat Reader DC did not install successfully.' I have already updated Chrome. Aug 08, 2016 Hi ireneh3263308. Try to download Adobe Reader from here: Adobe - Adobe Acrobat Reader DC Distribution, select your Operating System, Language and Version and Download. Let us know if you face any issue downloading Adobe Reader. Adobe Acrobat Reader DC software is the free global standard for reliably viewing, printing, and commenting on PDF documents. And now, it's connected to the Adobe Document Cloud − making it easier than ever to work across computers and mobile devices. Jul 15, 2013 I tried to re-install Reader by downloading the latest ver from the website, but when I tried to install it says that reader already is installed, but it isn't. This is very annoying. I have tried to remove every single reader file, including the ones in ProgramData. Oct 30, 2018 Solved adobe reader newer version already installed error.
If you had trouble downloading or installing Acrobat Reader, follow the troubleshooting steps below.
For instructions on installing Reader, see Install Adobe Acrobat Reader DC | Windows.
Mac users: If you are trying to install on Mac OS, see Troubleshoot Acrobat Reader installation on Mac OS.
Adobe has identified some issues with the current Reader download center. The engineering team is working to address them. Here are temporary workarounds for these known issues.
Issue: The Acrobat Reader installer can have trouble working behind some proxy server environments.
Workaround: Download the Acrobat Reader installer directly.
Issue:Antivirus software from vendors like Comodo, Jiangmin, and Rising incorrectly identifies the Acrobat Reader installer as malware.False reports from these vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.”Users also report “Failed to Initialize” errors and the installer getting quarantined.
Workaround:Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate. Ensure that your antivirus signatures are up to date.
Make sure that your system meets the minimum system requirements.
Note:If you're running Windows 7 or 8, you can install Reader X or later. If you're running Windows 10, you can install Acrobat Reader XI or DC.
Note:
Not sure which version of Windows you have? See Which Windows operating system am I running?
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If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below.
Install Adobe Reader Acrobat
If you see the following page, click Install now to download the latest version of Reader.
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For step-by-step instructions, see Install Adobe Acrobat Reader DC | Windows.
If you see the following page, it means you're running an older version of Windows and can install an older version of Reader. Select your Windows version, a language, and the version of Reader that you want to install. Then click Download now.
For step-by-step instructions, see Install an older version of Adobe Reader | Windows.
2. Make sure that your Internet connection is stable.
An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www.microsoft.com, www.apple.com, or www.mozilla.com. If the problem persists, contact your network administrator, help desk resource, or Internet service provider (ISP).
After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using.
3. Download when there is less activity on the Internet.
A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity (for example, late in the evening, early in the morning, or on weekends).
4. Download Acrobat Reader from a different link.
Try downloading the Acrobat Reader installer directly.
Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. (To determine the manufacturer of a video card, view the card's properties in Device Manager.)
6. Install Acrobat Reader to individual workstations.
You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder.
7. (Internet Explorer only) Verify security and ActiveX settings.
Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:
To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information.
Adobe Install Error Codes
JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above.
The following documents can help you resolve some common problems during and after installation:
Visit the forums. See if other users are experiencing similar download and installation problems by visiting the Acrobat Reader user forum, or the Deployment & Installation forum on AcrobatUsers.com. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number.
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Hi Richard,
As per the description, I understand that you are unable to install Adobe reader as it says, newer version already installed. We will assist you to resolve the issue.
To assist you better, I would like to know whether you have installed any version of Adobe reader in the past and have you installed any third party security applications on the computer?
As an initial troubleshooting step, I suggest you to place the computer in a Clean boot state and check if it helps to resolve the issue.
Clean boot helps eliminate software conflicts. Follow the Microsoft KB article to perform clean boot on the computer:
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista http://support.microsoft.com/kb/929135
Applies to Windows 10
Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.
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